Frequently Asked Questions

Trash Collection is available for the following Areas:

 

West Virginia

  • Braxton County
  • Cabell County
  • Gilmer County
  • Harrison County
  • Lewis County
  • Lincoln County
  • Monongalia County
  • Randolph County
  • Ritchie County
  • Upshur County
  • Wayne County
  • Wetzel County

 

Pennsylvania

  • Greene County

 

Request information about service for your location by calling 866-679-2776.

 

Frequently Asked Questions

 

MSW Decals

 

Q. Where do I place the decal?

A. Some examples of places to place the decal are: Mailbox Post, Garbage Bin or Can, Fence Post, House Post, or some other structure that is in close proximity of where your trash sits and is visible to our crews.

 

Q. What if I don’t have a place to put the decal?

A. While we expect that the above mentioned suggestions will take care of 99% of our customer we do recognize that there may be a few people that have a difficult time finding a place to put the decal. In these rare circumstances we would suggest one of two solutions: 1. Start placing your trash bags in a can and place the decal on the trash can or 2. Place your decal on a small wooden or metal plaque and stake the plaque next to where you sit your trash.

 

Q. Do I have to use the decal? What if I refuse?

A. Yes, all MSW residential customers will be required to use the decals. If the decal is not present at your address we may interrupt your service until such time it is.

 

Q. Do I have to use the decal? What if I refuse?

A. Yes, all MSW residential customers will be required to use the decals. If the decal is not present at your address we may interrupt your service until such time it is.

 

Q. Is this a permanent change to our service?

A. Our goal is to make this a temporary solution to our problem. Our preferred method to identify our customers would be by service address. However, we need your help to make this happen. We need all of our customers to provide us with an accurate service address and have that service address posted in a conspicuous place near their residence.

Included with the decal that will be mailed in March, will be a form that you can fill out and return to MSW to update your contact information that we have on file.

****We are actively looking into other solutions so that we may discontinue the use of the pink and green stickers. We understand they are an inconvenience and hope to have a better solution for you by the end of this year.

 

ONLINE BILL PAY

Q. I'm signing up for Online Bill Pay. Where can I find my Customer Number and Access Code?

A. Both of these items can be found on your MSW statement. See the image below. Download the PDF flyer for future reference.

MSW Invoice

Q. The Customer Number I'm entering in the Online Bill Pay Sign-Up isn't working. Why not?

A. Be sure to enter your account number as shown on your statement, including the dash. Do not include the last digit of your account number. See the image above for details.

 

 

 

 

 

 

Thank you for your patience as we continue to look for ways to improve our processes so that we can improve our service to you.

 

 

 

 

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