COVID-19 UPDATES

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BULKY ITEM COLLECTION TO RESUME ON A LIMITED SCHEDULE

UPDATED 6-1-20

 

Bulky item collection (e.g., furniture, mattresses & appliances) will resume on a limited schedule effective June 1, 2020. Please be aware that customers will be limited to dispose of only one bulky item per month for the months of June, July and August. All bulky items must be scheduled for collection by calling our office at (866) 679-2776 or info@mountainstatewaste.com.

AS A REMINDER:

  • Bulky item pickup does not include the following: yard waste, tree stumps, trimmings, construction or demolition materials, flood or fire debris, carpeting, remodeling waste, auto parts, or any other non-household item.
  • Mattresses and box springs should be wrapped in plastic prior to setting them out for collection.
  • Freon containing appliances must have the Freon removed by a certified technician with the proper documentation attached. The item will not be picked up if the freon has been discharged illegally.

As we continue to monitor the situation, we are committed to putting people first. The health and safety of our employees, customers and communities remain our highest priorities. Please be patient as we balance the increased demand this health crisis has put on our residential routes. We are experiencing 20% - 30% increases in residential volumes as customers are forced to stay at home. Anything you can do to minimize the trash that you set out for collection will help us maintain the quality of service you expect while at the same time protecting the health of our collection crews. We apologize for any inconvenience this limited service continues to cause. We will continue to monitor the situation and update you when these services will resume to normal. We appreciate your understanding and thank you for trusting MSW as your waste and recycling collection service provider.

 

RESIDENTIAL RECYCLING SERVICE STILL SUSPENDED

UPDATED 6-1-20

 

Mountain State Waste is actively monitoring the evolving COVID-19 pandemic and because the waste management industry plays such a vital role in the health and safety of the public, we are committed to keeping you updated on how the pandemic is affecting our operations.

Due to the temporary closure of the Harrison County Recycling Center, because of the coronavirus pandemic, Mountain State Waste will be suspending all residential recycling services effective the end of the day on Thursday, March 26th.  

At this time, I do not have a time frame for when residential recycling services will resume.  I understand this is unprecedented but because we have no time frame for when the recycling center may come back on line I would advise all residential customer who use our curbside recycling service to temporarily dispose of their recyclables with their regular trash. 

This interruption in service also affects the residential recycling drop off boxes in Weston, Jane Lew and Glenville.  These recycling drop off boxes will be removed until further notice. 

This service interruption is only for residential recycling services.  There are no changes to your trash collection services.  Commercial cardboard recycling service will continue without interruption as well.  The cardboard that we collected is processed and recycled at a separate facility. 
Please be assured that we will remain vigilant during this situation.  We will provide updates and information on our website as they become available. 


Thank you for understanding and please stay safe and healthy.

 

BULK COLLECTION SUSPENDED

UPDATED 4-3-20

 

We are committed to putting people first. The health and safety of our employees, customers and communities remain our highest priorities. Rest assured, your regular curbside collection will continue as normally scheduled. Please set your containers out at the curb on your regular collection day.

Due to the impact of the unprecedented coronavirus (COVID-19) situation, we are temporarily suspending pickup for the following non-essential services at this time: Bulk collection (e.g., furniture, carpet, mattresses, appliances) and any loose trash that is not contained either in a tied bag or contained in your trash container that we can dump directly in our collection trucks. We apologize for any inconvenience this may cause.

We will continue to monitor the situation and update you when these suspended services resume. We appreciate your understanding and thank you for trusting MSW as your waste and recycling collection service provider.

 

 

RESIDENTIAL RECYCLING SUSPENDED

UPDATED 3-26-20

 

Mountain State Waste is actively monitoring the evolving COVID-19 pandemic and because the waste management industry plays such a vital role in the health and safety of the public, we are committed to keeping you updated on how the pandemic is affecting our operations.

Due to the temporary closure of the Harrison County Recycling Center, because of the coronavirus pandemic, Mountain State Waste will be suspending all residential recycling services effective the end of the day on Thursday, March 26th.

At this time, I do not have a time frame for when residential recycling services will resume. I understand this is unprecedented but because we have no time frame for when the recycling center may come back on line I would advise all residential customer who use our curbside recycling service to temporarily dispose of their recyclables with their regular trash.

This interruption in service also affects the residential recycling drop off boxes in Weston, Jane Lew and Glenville. These recycling drop off boxes will be removed until further notice.

This service interruption is only for residential recycling services. There are no changes to your trash collection services. Commercial cardboard recycling service will continue without interruption as well. The cardboard that we collected is processed and recycled at a separate facility.

Please be assured that we will remain vigilant during this situation. We will provide updates and information on our website as they become available.

Thank you for understanding and please stay safe and healthy.

 

BUSINESS CONTINUITY PLAN

UPDATED 3-16-20

 

Mountain State Waste is actively monitoring the evolving COVID-19 pandemic and because the waste management industry plays such a vital role in the health and safety of the public, we wanted to share with you what we are doing to limit the potential impact to our clients, partners and employees.
We have initiated a Business Continuity Plan to ensure continuous and uninterrupted collection service to our customers. This includes a number of precautionary measures to ensure the safety of our employees so they can continue to provide the service you are accustomed to.

The most notable change to our operations at this time is the closing all of our offices to the public. Customer service representatives will still be available during normal business hours but only employees and essential vendors will be allowed in our facilities.

This will not affect our routes as they remain on a normal schedule and at this time, we do not anticipate any interruptions of service.

 

Service Requests or Questions:

Our customer service representatives are still working and will gladly assist you by phone.
(866) 679-2776. You can also email requests or questions to info@mountainstatewaste.com

Payments normally made at our offices can now be made:

By Phone: (866) 679-2776 (Credit Card, Debit Card or Electronic Check)

By Mail: PO Box 386 Weston, WV 26452

Online: www.mountainstatewaste.com

 

Other measures include:

  • Monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), as well as federal, state and local government instructions
  • Monitoring guidance and updates from our regulator, the West Virginia Public Service Commission.
  • Testing telecommuting technologies to enhance social distancing measures if required
  • Increased frequency of cleaning and sanitization services
  • Restricting building access for non-essential visitors
  • Virtual/teleconference meetings in lieu of large group meetings
  • No non-essential travel
  • Staggering start times for our collection routes to decrease the number of employees together at any give time.
    Please be assured that we will remain vigilant during this situation. We will provide updates and information on our website as they become available.

 

 

 

 

 

 

 

 

 

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