Guidelines
OFFICE LOCATIONS AND HOURS
Milton
2640 Yates Crossing Rd
Ona, WV 25545
Morgantown
364 Patteson Drive #306
Morgantown, WV 26505
Jane Lew
7501 US Highway 19N
Jane Lew WV, 26378
Greene County Transfer Station
108 Bald Hill Rd
Mt. Morris, PA 15349
To speak with a Customer Service Representative you may call our office at 866-679-2776, Monday through Friday from 9:00 a.m. to noon and 1:00 p.m. to 4:30 p.m.
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Our company serves all of North Central West Virginia and near by areas
PREPARING FOR YOUR PICK UP DAY
We strive to maintain the same scheduled service days unless otherwise noted (see Cancellations and Delays). It is difficult to guarantee pick-up times due to uncontrollable circumstances that we may encounter. To help ensure pickup, please have your trash and recycling ready for pick up the night before your scheduled pickup day. If we missed your pick-up, we can pick up extra trash the following week at no charge or have the driver go back if he/she is still in your neighborhood. If your trash was not set out on time a “return service” charge may apply.
To prevent unsightly litter in your community all refuse must be contained. Metal or plastic trash cans are acceptable but trash must be bagged inside (trash bags alone are acceptable).
Reminder: For safety reasons trash placed out in bags weighing in excess of 35 pounds will not be picked up. Please remember – we are lifting those bags all day.
SERVICE CANCELLATION
You must personally notify our office in advance by phone when you plan to move, cancel or transfer service. Unless we are notified in advance, you will remain responsible for the accrued monthly charges. Refunds due will be processed within 60 days of cancellation.
SCOPE OF OUR RESPONSIBILITY
Only one household per account will be serviced. If trash has been combined with other addresses that do not have accounts with MSW, we will not service your account. MSW may conduct route audits at any time to verify only customers paying for service are being provided service. We do this to ensure the best possible service to MSW customers.
MSW will not be responsible for any items, large or small, left within 10 feet of the curb line. MSW is also not responsible for personal trash cans or lids. Do not store valuable or important items in plastic trash bags. It is too easy for you to mix up the trash. Please use common sense in leaving items near your trash can on collection days. Our crews are trained to do a thorough job; therefore, anything left within 10 feet of the collection area or curb may be collected as trash.
Unacceptable Items
The following items cannot be collected by MSW:
Ashes
Vehicle Parts
Flammable Products
Oil
Paint Cans
Animal Carcasses
Manure
Tree Stumps
Dirt
Stone
Rock
Brick
Lead
Acid/Wet Cell Batteries
Railroad Ties
Toxic Materials
Bio-Hazardous Materials or Waste
Propane/Oxygen/Helium Tanks
Items containing Gas or Oil
Explosives
Live Ammunition or Weapons
Large amounts of Animal Waste or Yard Waste
Bags weighing more than 35 pounds
Any items that cannot be safely loaded by our crews for removal or any items that may damage our hauling equipment
Sharp objects such as Needles, Razor Blades, and Knives, should be placed inside durable plastic bottles, sealed with tape, then placed in the trash and marked accordingly
WHY CHOOSE MOUNTAIN STATE WASTE?
Not all waste removal companies are created equal.
Mountain State Waste offers better, more reliable services - often at a lower cost than our local and regional competitors.
But don't take our word for it - contact us today to get a free consultation and quote designed for your unique needs!
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